Africa: Nigeria’s Civil Aviation Authority To Suspend Turkish Airline’s Operation Over Poor Passenger Treatment
The Nigerian government through its civil aviation authority has said it will suspend the operations of Turkish Airlines in the country over repeated cases of poor passenger treatment in the industry.
According to atqnews.com, the civil aviation authority had earlier said it received the highest passenger complain about the airline and it shoddy treatment of passengers.
The government according to a report by punchng.com, gave the directive through the Nigeria Civil Aviation Authority, ordering the airline to suspend its operations until it is ready to operate with the right size of aircraft that can transport all passengers with their baggage at the same time.
It was gathered that the government’s directive came as a result of recent cases in which the airline failed to bring passengershttp://atqnews.com into Nigeria together with their checked-in baggage.
In a letter to the airline by the Acting Director-General, NCAA, Capt. Abdullahi Sidi, which was made available by the Federal Ministry of Aviation in Abuja on Thursday, the authority expressed serious displeasure over the incidents, which it said had been going on for over two weeks.
Sidi said the incidents had become so bad that most recent Turkish Airlines’ flights arrived Nigeria without more than 85 per cent of passengers’ baggage on board.
He said, “Our airport authority had been facing serious crises controlling the passengers at the airport whenever they arrived without their baggage.
“This issue had made passengers carry out several mob actions at our airport and it was a great threat to our airport facilities.
“In view of all these, and a series of meetings held with the Turkish Airlines’ personnel, which did not yield any solution to this problem, the NCAA is therefore left with no option than to direct Turkish Airlines to suspend its operations into Nigeria until such a time when the airline is ready to operate with the right size of aircraft that can transport all passengers with their baggage at the same time.
“If no remedial action is carried out by your airline, this suspension shall be effective from the 16th of December, 2019.”