Africa: Accra City Hotel wins Hospitality Oscar Award
Accra City Hotel has received the prestigious Hospitality Oscar from the World Travel Awards and won “Ghana’s Leading Hotel” in 2019.
World Travel Awards™ was established in 1993 to acknowledge, reward and celebrate excellence across all sectors of the tourism industry.
Today, the World Travel Awards brand is recognised globally as the ultimate hallmark of quality, with winners setting the benchmark to which all others aspire.
This latest Hospitality Oscar is a welcome addition to the many awards and accolades Accra City Hotel has won over the last years. The award reaffirms the commitment of the Accra City Hotel to delighting guests with warm Ghanaian hospitality, ensuring that it stands out among its peers. The World Travel Awards™ are a rewarding recognition of the Accra City Hotel’s philosophy of caring hospitality.
Mr. Yaw K. Mamphey, Sales and Marketing Manager of Accra City Hotel, received the trophy and certificate for winning the award from World Travel Awards™ saying: “It has never been our intention to win awards, merely serving excellence every day to our guests.
We pride ourselves on creating memorable experiences and offering authentic Hospitality to all our guests. We are very proud of this achievement of excellence and would like to thank our Guests for sharing their experiences at our beautiful hotel and rating us as excellent”. “We are looking forward to improve our market positioning after receiving this award, it is a recognition and will further motivate us to enhance our services,” Yaw Mamphey added.
In terms of delivering continuous improvement, The Accra City Hotel has succeeded in many ways including their refurbishment of their food and beverage areas. They show no signs of slowing down either, continuing on from the success of their refurbishment project, the General Manager reveals that preparations are underway for the addition of a magnificent new events area at Accra City Hotel which will host weddings, business events and other private parties.
“It is a great honour to receive this award that I want to celebrate with my team. I would like to thank them all for their hard work and customer-focus efforts, which enabled us winning the most globally respected award. Providing hospitality from the heart and high-quality service is what we do as part of our best experience pledge to the guests. Whether they’re front of house or behind the scenes every member of our team is an ambassador for our hotel and they share in this accolade” says Roman Krabel, General Manager of Accra City Hotel.
“It’s not an award that can be bought and the assessment criteria are extremely tough. To win the award, our 4-star Accra City Hotel had to compete against all 5-star properties in Ghana providing strong competition in every category. Accra City Hotel is an organization that strive for excellence, excellence in terms of the guest experience and excellence in terms of how we operate our business” the General Manager added.
The 4-star Accra City Hotel is located in the heart of Accra, one of Africa’s most vibrant and exciting cities. Defined by cutting-edge design and a creative ambience, the chic lifestyle hotel offers 196 rooms with contemporary comforts. With its finger on the city pulse, guests at Accra City Hotel can enjoy in-vogue gourmet dining experiences, sophisticated seminars and conferences and glamorous private parties, all complemented by gracious Ghanaian hospitality.