Hazel Gumpo: Top 100 Tourism Personalities in West Africa – Winner


Zimbabwean-born Hazel Gumpo is the Group General Manager of Oak Plaza Hotel. She is a seasoned professional with a long and illustrious career spanning 25 years in Hotel Management and Capacity Building. She has been in her current assignment for the past 7 years, during which time she transformed the hotel into one of the most well recognized and formidable hotels in Ghana – an achievement leading to the Ghana Tourism Authority awarding the property 3 Star Hotel of the Year for 2014 and 2015 respectively.

Hazel’s hospitality journey began after she completed her A-Levels and had a pre-industrial attachment in her homeland Zimbabwe. This led to her undertaking extensive training in Germany for the ensuing years. Her time there gave her a thorough grounding in Hotel Management which has served her well in her career as she brings confidence, quality, commitment and depth to the team. Her strengths include incisive strategic thinking, creative problem solving and an unmatched zeal for her work. On her return to Zimbabwe, Hazel’s first assignment was in one of Southern Africa’s finest properties – the renowned Victoria Falls Safari Lodge. Utilizing her strengths, she grew from Operations Manager to the position of Capacity Building Manager, coaching and mentoring dozens of chefs and hotel managers who are now making their mark on the hospitality world stage. During her time there, Hazel significantly contributed to the property’s growth to award winning status, making it the envy of industry peers both locally and internationally. This remarkable feat was achieved during a highly inflationary time in Zimbabwe’s economy. Her strength for building and establishing Restaurant & Hotel concepts, saw Hazel leading a team and establishing the famous Boma – The Place of Eating restaurant amongst her most noteworthy achievements.

Hazel has worked as a capacity builder for over 15 years under Africa Albida Tourism, a Southern African group whose operations are characterized by a tireless quest for quality in every aspect of product and service delivery. The management company also offers solution for the development, training, management and marketing of hospitality establishments in Southern Africa. A company based in Africa with international expertise in providing cost effective, tried and tested hospitality solutions.

Hazel is certified in AHMA Human Resources Management and AHMA Hospitality Training. She is a consultant under AMSCO through their UNDP programme as a capacity building General Manager for the Oak Plaza Hotel. The Ghana Hotels Association awarded her as the Hotel Trainer of the Year 2015. In recognition of her significant contribution to the industry, She has recently been acknowledged as one of the Top 100 Tourism Personalities in West Africa by the ECOWAS region travel fair, Accra Weizo, in 2017.

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